Create Service Ticket

When To Submit A Ticket

Service tickets are the right path for existing customers with active operational issues. Recent calibration work that's producing unexpected behavior. Post-installation questions or troubleshooting. New diagnostic situations on a truck we've previously programmed. Follow-up on operational outcomes from work we delivered.

For pre-shipment diagnostic conversations — operators trying to identify what's actually driving an operational issue before committing to ship-in service — the remote diagnostic service is usually the better path. For new prospects looking for a quote, the quote request form captures the scoping information directly.

What Happens After You Submit

The ticket routes to the technician most familiar with your truck and your service history. Same-day response during business hours; tickets submitted outside business hours respond the next business day.

Most ticket conversations narrow the underlying issue within one or two exchanges. The diagnostic patterns we encounter are usually familiar — what's specific is your truck's operational context. If we identify that the issue is something calibration work can address, we'll outline scope and next steps. If we identify that hardware service is the right path, we'll tell you and point you toward the appropriate service category.

For fleet customers managing recurring patterns across multiple trucks, ticket conversations often expand into fleet-level analysis. Recognizing patterns at the fleet level surfaces causes that individual-truck tickets might miss.

File Uploads

The ticket form accepts file uploads — fault code exports, diagnostic tool screenshots, photos of dashboard warning lights, photos of the truck or affected components, recent service records. The more diagnostic context you can share, the faster we can narrow the underlying issue.

For sensitive operational documentation (fleet diagnostic exports, customer-specific configurations), NDAs are available — mention it in the ticket and we'll set up the appropriate framework before substantial diagnostic exchange.