Privacy Policy

Quick Summary

We collect contact information and service details when you request a quote, submit a service ticket, or email us. We use that information only to respond to your request and provide the services you ask for. We do not sell, rent, or trade your information to third parties for marketing. We do share information with trusted service providers (Jotform for forms, Google for analytics, shipping carriers for return logistics) who help us operate the business.

Information We Collect

From quote requests and service tickets: Name, business name, email address, phone number, location, truck and engine details, fault codes, operational context, and any files or photos you choose to attach. You provide this information voluntarily when you submit a form. We use Jotform to process form submissions; Jotform receives and stores form data on your behalf.

From email and phone communication: Whatever you tell us. Email content, call recordings (where legally required to disclose, we will), and any documents or files you share.

From website analytics: We use Google Analytics to understand how visitors use the website — pages visited, time spent, referring sources, device type, approximate geographic region. This data is aggregated and used for site improvement, not individual tracking. You can opt out using browser controls or the Google Analytics opt-out extension.

From browsers automatically: Standard server-side log data — IP address, browser type, referring URL, page accessed, time of access. This data is used for security monitoring and operational diagnostics.

How We Use Information

We use the information you share for the following purposes:

• ▸Responding to your quote requests, service tickets, and other inquiries.
• ▸Providing the services you've requested — calibration work, diagnostic conversations, shipping coordination, post-installation support.
• ▸Communicating with you about your active service relationship — order status, follow-up questions, technical clarifications.
• ▸Improving our website, services, and business operations based on aggregated patterns.
• ▸Sending occasional updates about ECM Performance services if you've opted in (you can opt out at any time using the unsubscribe link in any email).
• ▸Complying with legal obligations, responding to lawful requests from law enforcement, and protecting against fraud or abuse.

Who We Share Information With

We do not sell, rent, or trade your personal information to third parties for marketing purposes — period. We share limited information with trusted service providers who help us operate the business:

• ▸Jotform processes our quote and service ticket form submissions. Form data is stored on Jotform infrastructure subject to Jotform's privacy policy.
• ▸Google Analytics receives website usage data (no personally identifiable information unless you provide it through a form).
• ▸Shipping carriers (UPS, FedEx, DHL) receive shipping addresses and contact information for return shipping coordination.
• ▸Payment processors receive payment information for transactions; we do not store credit card numbers on our systems.
• ▸Legal counsel and accountants receive information as necessary for legal compliance and business operations.

We may also disclose information when we believe in good faith that disclosure is necessary to comply with the law, enforce our site policies, or protect our rights, property, or safety, or the rights, property, or safety of others. Non-personally identifiable visitor information may be shared with third parties for marketing, advertising, or other lawful uses.

How We Protect Information

We implement reasonable technical and administrative security measures to protect information you share with us. Sensitive information transmitted through our forms travels over SSL/TLS-encrypted connections. Payment information is processed through PCI-compliant payment gateways and is not stored on our systems beyond the immediate transaction. Customer service records are stored on secured business systems with access limited to authorized personnel.

No security system is perfect. While we take reasonable measures to protect your information, we cannot guarantee absolute security. You share information with us at your own discretion.

Data Retention

We retain customer service records as long as necessary to provide ongoing service, respond to follow-up questions, meet warranty obligations, and comply with legal requirements. Quote requests that don't convert to active service are typically retained for two years for follow-up purposes. Email communication is retained per standard business email retention practices. Payment information is not retained beyond the immediate transaction.

Cookies and Tracking

Our website uses cookies and similar tracking technologies primarily for analytics (Google Analytics) and form session management (Jotform). We do not use advertising cookies or sell tracking data. You can control cookies through your browser settings; disabling cookies may affect form functionality on the website.

Your Rights

You have the right to access, correct, or request deletion of personal information we hold about you. To exercise these rights, email us at sales@ecmperformance.com with the specific request. We respond to verified requests within a reasonable timeframe. Some information may be retained as required by law or for legitimate business purposes (active warranty obligations, ongoing service relationships, tax records).

Customers in jurisdictions with specific data protection rights (California CCPA, EU GDPR, others) have additional rights that we honor when applicable. Contact us with specific requests and we'll work through them in good faith.

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, contact us at sales@ecmperformance.com and we will delete it.

Changes to This Policy

We may update this privacy policy from time to time. Material changes will be posted on this page with an updated revision date. Continued use of the website after changes indicates acceptance of the revised policy. For significant changes, we may notify active customers by email.

Your Consent

By using our website and submitting forms or otherwise providing information, you consent to the collection and use of information described in this policy.

Contact Us

For any questions about this privacy policy, our handling of your information, or to exercise your data rights, contact us: