Warranty & Guarantees
The work we deliver carries a calibration warranty backed by a free-reflash policy during the warranty period. We're honest about what's covered and what isn't — every policy below explains the scope, the limits, and the process. No legalese, no surprises.
What We Cover, What We Don't
The warranty framework reflects a simple principle: we cover the work we control, we don't cover the work we don't. The calibration we deliver is ours — if it doesn't hold up the way it should, we make it right. The hardware your truck rolls on, the labor your shop bills, the operational reality of how you use the truck — those aren't ours to warrant.
The reflash policy is the operational backbone. If calibration work doesn't deliver the outcome we agreed on during the quote conversation, we reflash. During the warranty period, that's free. After the warranty period, reflash work is charged at the standard service rate — sometimes warranted, sometimes not, depending on the underlying cause.
The five policy pages below cover the specific scenarios in detail. Read the ones that apply to your situation; the rest are there for reference.
Detailed Coverage
Tuning Warranty
What the calibration warranty covers, what it doesn't, warranty periods by service type, and how to make a claim. The baseline guarantee that backs every calibration project.
Reflash Policy
When reflashes are free, when they aren't, and how the reflash workflow runs. Standard reflash process and what counts as warranty-covered vs paid reflash work.
Shipping Damage Policy
What happens if an ECM is damaged in transit — inbound to us or outbound back to you. Carrier insurance, claim process, documentation requirements, and our role in damaged-shipment resolution.
On-Site Service Warranty
How the warranty applies to on-site work at your yard. Travel-related considerations, fleet-specific terms, and on-site verification process before the technician leaves.
Software Update Support
Calibration updates over time, when updates are free, compatibility considerations, and how updates are delivered to existing customers.
How To Make A Claim
For warranty-covered issues, open a service ticket through /support/create-ticket/ with your work order number, current fault codes, and operational context. Same-day response during business hours. The ticket routes to the technician most familiar with your truck.
For urgent operational situations — truck down, fleet rollout deadline, time-sensitive operational impact — call us directly at (888) 768-2447 (US/Canada) or (954) 748-1840 (international). Phone moves faster than forms for active situations.
The full Terms of Service contain the underlying contractual framework. The policy pages here are the operational practice — what actually happens in specific scenarios. Both apply.
Warranty Question Not Answered Here?
Call us or open a service ticket. We respond same-day during business hours. Phone is fastest for active operational situations.